FAQs

Frequently Asked Questions (FAQs)

1. How do I place an order?

To place an order, simply browse our store and add the items you wish to purchase to your cart. Once you've finished shopping, proceed to checkout, where you'll be prompted to enter your shipping and payment information.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and more. Rest assured, all transactions are secure and encrypted.

3. How can I track my order?

After placing your order, you'll receive a confirmation email with a tracking number once your order has been shipped. You can use this tracking number to monitor the status of your shipment through our website or the carrier's website.

4. What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return or exchange.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. During checkout, you'll be able to see if your country is eligible for shipping and the associated shipping costs.

6. How can I contact customer support?

If you have any questions, concerns, or feedback, our customer support team is here to help! You can reach us via email at keniticharbor@Gmail.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

7. Are your products ethically sourced?

Yes, we are committed to ethical sourcing practices. We work closely with our suppliers to ensure that our products are made with integrity and respect for both people and the environment.

8. Can I modify or cancel my order after it's been placed?

Once an order has been confirmed, it's processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.

9. Do you offer wholesale or bulk pricing?

Yes, we offer wholesale pricing for bulk orders. Please reach out to our wholesale team at keniticharbor@Gmail.com for more information and pricing details.

10. How can I stay updated on new products and promotions?

To stay in the loop about new product launches, promotions, and exclusive offers, be sure to subscribe to our newsletter. You can sign up on our website's homepage or during the checkout process.